Emirates Careers | Cargo Agent Job, Zurich, Switzerland

Job Description

Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction

  • Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner.

  • Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies

  • Update flight handling reports including identification and monitoring of irregularities and discrepancies

  • Dispatch post flight information to the correct departments in a timely manner.

  • Receive and process cargo telephone reservations in a prompt, accurate and efficient manner; resolving any customer queries

  • Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports

  • Provide support in cargo commercial activities as required.

Job Requirements

  • A passion for aviation, ideally with some experience with an Airline, forwarding or handling Company

  • PC based skills including MS Word/Excel/Outlook

  • Strong numeracy and communication skills

  • Pleasant telephone manner and excellent customer service skills.

  • Ability to work under pressure with a high attention to detail.

  • Fluency in English and either French or German

Job Details

Company: Emirates

Employment Type: Full-time

Job Location: Zurich, Switzerland

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