Emirates Careers | Cargo Customer Service Agent Job, Dubai



Job Description

Provide SkyCargo customers with a high standard of customer service at the import and export counter and express counter in the provision of information related to cargo products, rates, bookings and regulations.
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Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.

  • Provide system support to customers to enable them to navigate though SkyChain to track their consignments.

  • Attend to customer complaints and suggestions and report these to the Supervisor on duty for further investigation, conduct any necessary follow up and in a manner which restores and maintains customer goodwill.

  • Generate reports on sales and revenue and convey this to Revenue Accounts on a daily basis to ensure that correct rates are applied and payments are claimed.

  • Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.

  • Compile data related to market intelligence, as directed by the Supervisor.



Job Requirements

  • 10 Years schooling or equivalent

  • Logistics/Cargo, Air Cargo : 3+ Years

  • Experience in airfreight and cargo handling.

  • Experience in customer handling preferred.

  • Effective communication skills (written and oral).

  • Excellent IT skills and knowledge of Sky Chain and Calogi.

  • Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.

  • Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.

Job Details

Company: Emirates Group

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

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