Emirates Careers | Cargo Customer Service Agent Job, Dubai

Job Description

Provide SkyCargo customers with a high standard of customer service at the import and export counter and express counter in the provision of information related to cargo products, rates, bookings and regulations.

Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.

  • Provide system support to customers to enable them to navigate though SkyChain to track their consignments.

  • Attend to customer complaints and suggestions and report these to the Supervisor on duty for further investigation, conduct any necessary follow up and in a manner which restores and maintains customer goodwill.

  • Generate reports on sales and revenue and convey this to Revenue Accounts on a daily basis to ensure that correct rates are applied and payments are claimed.

  • Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.

  • Compile data related to market intelligence, as directed by the Supervisor.

Job Requirements

  • 10 Years schooling or equivalent

  • Logistics/Cargo, Air Cargo : 3+ Years

  • Experience in airfreight and cargo handling.

  • Experience in customer handling preferred.

  • Effective communication skills (written and oral).

  • Excellent IT skills and knowledge of Sky Chain and Calogi.

  • Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.

  • Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.

Job Details

Company: Emirates Group

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

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