United Airlines Careers | Customer Service Representative Job, Guatemala

Job Description

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Your main responsibilities in this role include the following:

Duties and Responsibilities

  • Receiving and directing incoming calls, greeting, and advising customers, tagging and handling baggage

  • Preparing tickets, determining fares and routing to assure passenger’s travel needs are met

  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication

  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer

  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

Job Requirements

  • High school graduate or equivalent certificate

  • Minimum of 18 years old

  • Excellent interpersonal skills with proficiency in English and Spanish

  • Comfortable working with computers, mobile devices, and new technologies

  • Physical ability to stand and walk for entire shift, as well lift and handle baggage

  • Ability to travel to other countries for training purposes

  • Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday

  • Legally authorized to work in Guatemala without sponsorship

  • Ability to meet the Company attendance standards and uniform and appearance standards

  • Hold a valid passport and U.S. visa

  • Preferred Qualifications

  • Previous airline, travel, or hospitality work experience

  • Bachelor’s degree

Job Details

Company: United Airlines

Employment Type: TypePart-time

Job Location: Guatemala

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