United Airlines Careers | Ramp Lead Agent Job, UK

Job Description

Under the direction of Airport Operations Supervisors, IRL is responsible for running the day to day operation of United’s BTW operation. Duties will include but not limited to assigning of jobs to RSEs, efficient utilization of equipment, coordinating flight arrivals & departures which includes safe loading/unloading of aircraft in accordance with CLP direction, directing activities in the baggage make up area, arrival docks and transfer baggage area, administration work as directed. This position is responsible for providing the required standards of service in connection with handling mail, aircraft movements, maintaining SOPs for arrivals and departures. This position as a working team member will have a focused objective towards meeting station and company’s operational and people goals. They will also ensure compliance of all company, regulatory and safety procedures as well as having a focused objective toward continuous improvement. Monitoring, coaching, guiding, reporting and documenting of the performance of RSEs. May be requested to perform other operations related activities. Will ensure communication links are maintained at all levels.


Your main responsibilities in this role include the following:

Duties and Responsibilities

  • Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to RSEs.

  • Responsible for arriving and departing flights, using new loading/unloading and scanning tools.

  • Responsible for the mail & cargo shuttle operation.

  • Responsible for the daily baggage arrivals/departures/connection area.

  • Ensuring you drive the performance to meet company’s performance metrics.

  • Allocation of staff where necessary including breaks, overtime in all areas.

  • Responsible for compiling and delivering daily briefings.

  • Follow and uphold PPE & uniform appearance standards.

  • Assisting in RSE interviews when necessary.

  • Assist supervisors with performance management, feedback and employee development.

  • Support the supervisor team with collateral and project work.

  • Participate and organize internal monthly safety meetings alongside supervisor as part of the Station Safety Action Team

  • Liaison and assist with service partners in above the wing team, SOC team for on time departure

  • Support with aircraft damage and employee injury investigation

Job Requirements

  • Ramp/Operational experience

  • Previous supervisory/leadership experience

  • Secondary School Education or equivalent school leaving certificate

  • Strong Customer Service focus

  • Sound Administration skills (Microsoft word, Excel, Emails) including detailed knowledge of Ramp procedures and the Security Implications

  • Tact and Diplomacy

  • Cultural Awareness of Work Force – Good Leadership skills

  • Strong Interpersonal Skills

  • Ability to work under pressure and multi-task as required

  • Teamwork

  • A good dependability record

  • Overall knowledge of United’s Aircraft Loading/unloading Procedures

  • Must be flexible, willing and able to work all shifts (early/late) on a rotating shift pattern

  • Must be fluent in English (written and spoken)

  • Must be legally authorized to work in the United Kingdom for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • Preferred Qualifications

Job Details

Company: United Airlines

Employment Type: Full-time

Job Location: London, United Kingdom

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